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New Mortgage Hub

We're pleased to announce we've launched our brand new Mortgage Hub for brokers and packagers. 

Find out more about the new Mortgage Hub and how you can register.

Note: Our old mortgage portal is now closed. Please see below for existing case updates.

Guy looking at laptop happy to hear of new Mortgage Hub

✅Did you know you can check application and case progress instantly online on our new Mortgage Hub?
With application updates 24/7, you can check how your case is progressing without the need for you to call us. Once logged in, you can view the latest status of your submitted applications on your dashboard.

New Mortgage Hub

Our new Mortgage Hub offers brokers and packagers an efficient and user-friendly portal for managing your client applications, illustrations and DIPs.

Key benefits of the new Mortgage Hub include:

  • Streamlined DIP to completion journey, creating a faster and smoother experience
  • Real-time visibility of how your case is progressing
  • Instant DIP certificates and the ability to copy information for multiple DIPs
  • Illustration requests available
  • Document upload facility for easier administrative tasks
  • Secure messaging allowing you to get in touch with us directly about your case
  • User-friendly design

 

Registration

To use the new Mortgage Hub you must register to create an account. Previous registrations on the old mortgage portal made before 23 July 2026 will not allow access.

Registration is simple. To register we will need the following from you:

  • Business email address
  • Your individual FCA number
  • Your National Insurance number
  • Firm Correspondence address
  • Firm FCA number (Broker only)

Any questions? Please see our FAQs below.

If you need additional help, please contact our dedicated Mortgage Desk on 01372 744155 or your local BDM.


Packager

Register

Log in

Frequently asked questions

Registering and logging in

Yes, you will have to register to use our new Mortgage Hub. For any queries, email mortgage.desk@familybsoc.co.uk or contact our Mortgage Desk on 01372 744155.

The registration process is normally finalised within two working days and we’ll send you a confirmation email when it’s completed. For any queries, email mortgage.desk@familybsoc.co.uk or contact our Mortgage Desk on 01372 744155.

Your Username is your email address.

If you’ve forgotten your Username or password, please select the relevant link during the log in process. The system will then guide you through the steps to reset your details.

Requesting a ‘Forgot Password’ reset will provide a temporary password. Use this password to log in, after which you will be asked to choose a new password.

Please check your spam or junk folder if you haven’t received your Username or password reset email.

Whether you’re a Directly Authorised or a Appointed Representative firm, with or without a trading name, download our

Managing applications

The good news is that the new Mortgage Hub supports most application types, making it easier to submit and manage cases online.

Right now, you can’t submit Part and Part, MUFB, Further Advances or porting applications through the new Mortgage Hub. Please use the relevant DIP, Illustration and application forms on our website instead. 

Your information will save automatically when you complete each stage and move on to the next stage. If you log out before finishing, you’ll be taken back to stage one when you return. From there, simply navigate to the relevant stage to pick up where you left off.

Once an application has been completed you can’t change the details online. If your client’s circumstances change, please let us know as soon as possible, even if the change seems small. You can do this by sending us a secure message through the new Mortgage Hub.

You can add additional notes at the end of the application, in the ‘Additional Information’ box. Alternatively, if there’s something you’ve forgotten, you can send us a secure message through the new Mortgage Hub. 

Managing account access

Please contact us immediately by emailing mortgage.desk@familybsoc.co.uk or call our Mortgage Desk on 01372 744155. When contacting us, you'll need to provide us with the broker's name and firm so we can suspend their account.

Old Mortgage Portal

Our old mortgage portal is now closed.

Existing case updates

  • Existing cases will not be available to view in our new Mortgage Hub.
  • At key stages of the underwriting process you will receive an automated email. Our underwriting team will also send you detailed emails throughout the application journey.
  • Any further information such as Mortgage Offers will be provided to you by email.

For any queries, email mortgage.desk@familybsoc.co.uk or contact our Mortgage Desk on 01372 744155.

 

DIP & illustration request

We recommend you use our new Mortgage Hub for your clients DIPs and mortgage illustrations for a quicker response and smoother mortgage application.

Although we can provide these outside the new Mortgage Hub, a response may take up to two working days.

DIP & Illustration request

 

Support from our expert team

Business Development Managers

Our BDMs are on hand to offer advice and support and can help find solutions for your clients' needs. The contact details of all our BDMs are listed in our 'Find Your Local Business Development Manager' tool, so try using our postcode search to find your local BDM.

Business Development Representatives

Our BDMs are supported by a dedicated team of Business Development Representatives, who can help you with any case updates, illustration or DIP requests. You can contact them on:

Telephone: 03300 243407 / Email: BDR@familybsoc.co.uk

If there are no BDMs covering your area, please contact our dedicated Mortgage Desk on 01372 744155, or make an online enquiry and one of our team will reply by email.

Find Your Local

Business Development Manager

Your Local BDM:

Arif Kara

Arif was previously a mortgage adviser, and focuses on North and West London. Contact Arif for help with your clients' mortgages.
Edit my local BDM

Your Local BDM:

Kirsty Dancer

Kirsty has vast experience with both simple and complex lending solutions. If you're in the East or West Midlands, please contact Kirsty for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan, previously a mortgage broker, focuses on Cambridgeshire, East Sussex, Essex, Suffolk, Hertfordshire, Bedfordshire, Lincolnshire, Norfolk and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Neil Cadwallader

Neil has over 19 years experience in Financial Services. Neil focuses around South Wales and the West of England area. Contact Neil for help with your clients' mortgages.
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Your Local BDM:

Paul Ormonde

Paul focuses on the Central London area. Contact Paul for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire and the North East. Contact Paul for help with your clients' mortgages.
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Your Local BDM:

Sam Byrne

Sam focuses around the Northern and Western Home Counties. Contact Sam for help with your clients' mortgages.
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Your Local BDM:

Sam Morrison

Working out of our head office, as our phone-based BDM in Epsom, Sam has a wealth of knowledge regarding our processes and criteria and covers a variety of postcodes across the UK.
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Your Local BDM:

Stuart Heavens

Stuart focuses on the South Coast area. Contact Stuart for help with your clients' mortgages.
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A new BDM will be covering your area soon. In the meantime, our experienced business support team are on hand to support you with any applications, case updates or any queries you may have.

Opening hours: Monday - Friday: 9am - 5.30pm. Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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Our mortgage helpdesk

If you have any questions that you're unable to find answers to on our website, or if you'd like to discuss your client's mortgage requirements, please contact our dedicated Mortgage Desk, or make an online enquiry and one of our team will reply by email.

Mortgage helpdesk details

Email: mortgage.desk@familybsoc.co.uk
Tel: 01372 744155
Fax: 01372 745607
Opening hours: Monday - Friday: 9am - 5.30pm. Saturday: closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

If you'd like to receive regular updates from us on our products and services including new product launches, please register for our email updates.

Secure messaging

As the security of customers’ data is of paramount importance to us, we’ve chosen to provide you with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging portal offers a safe and straightforward way for us to discuss customer or account specific information with you, securely send you electronic files, or securely receive electronic files from you (as an additional option to our Secure Document Upload form).