Due Diligence

We understand there are times when you need to know just that little bit more about who we are and what we do. Below you'll find some useful pointers to help you find out more about us.

Help your clients move out before naked Tuesdays move in

How we fund our mortgage lending

We currently fund our lending activities from raising retail savings. We also use some wholesale funding and participate in the Bank of England Term Funding Scheme. Please note these are for our liquidity purposes rather than to fund our mortgages. We do not currently securitise our mortgages to fund new lending.

Key information about who we are

Family Building Society is a trading name of National Counties Building Society and was established in July 2014 to bring a new focus to helping multi-generation families use their resources to help each other.

We produce innovative products not always available from other firms, bringing a no nonsense common sense approach to underwriting. As we manually underwrite each case individually, this approach can take longer for us to process a mortgage application. For more information, please visit our about us page.

Award winning

We have won a number of awards since we launched the Family Building Society in July 2014, most recently retaining the 'Best Guarantor/Assisted Mortgage Lender' award for a third consecutive year at the What Mortgage awards. A full list can be found on our awards page.


We value what our customers think about the products and services we offer, and encourage them to share their thoughts and suggestions. Our customer compliments significantly exceed the complaints we receive. Examples of our compliments can be found on our what our customers say page.

Summary Financial Statement

Our latest Summary Financial Statement is available here.

Annual Report and Accounts

Our latest Annual Report and Accounts is available here.

How we use your personal information

An explanation of our use of your personal data and guide to your rights is available here.

Contact Us

If you would like to contact a member of our Mortgage Desk or one of our BDMs, please head to our contact us page.

Alternatively, you can email us at mortgage.desk@familybsoc.co.uk and one of our team will get back to you.

If you'd like to receive regular updates from us on our products and services including new product launches, please register for our email updates.

For more information about our lending criteria, view our lending criteria a-z or search our criteria.