About & Fees
We are committed to delivering flexible criteria and innovative products that help you make the most of your clients' circumstances, helping families work together, across generations, to achieve some of their lifetime financial goals.
More about us
Family Building Society is a trading name of National Counties Building Society. We are committed to the highest standards and service for our intermediaries and borrowers.
We are regulated by the Financial Conduct Authority and the Prudential Regulation Authority and are a member of the Building Societies Association.
We produce innovative products not available from other firms and we bring using a common sense approach to underwriting.
We've also won a variety of recent awards;
- The Mortgage Awards 2025 - Building Society of the Year (Winner)
- The Mortgage Awards 2025 - New Build Mortgage Lender of the Year (Winner)
- Mortgage Introducer Awards 2024 - Mortgage Lender of the Year (Winner)
- Global 100 Mortgage 2024 - Mortgage Leaders - Darren Deacon (Head of Intermediary Sales)
- Personal Finance Awards 2024 - 2025 - Best First Time Buyer Mortgage Provider (Winner)
- What Mortgage Awards 2024 - Best Remortgage Lender (Winner)
- What Mortgage Awards 2024 - Best Guarantor/Family Support Mortgage Lender (Winner)
- Financial Reporter Brokers' Choice Awards 2024 - Best Later Life Lender (Winner)
- Mortgage Introducer Awards 2024 - Diversity, Equity and Inclusion (Excellence Awardee)
- Mortgage Introducer Awards 2024 - Later Life Lender of the Year (Excellence Awardee)
- What Mortgage Awards 2023 - Best Guarantor / Family Support Mortgage Lender (Winner)
- FT Adviser Service Awards 2023 - 4 Star Winner Mortgages
- Financial Adviser Service Awards 2022 - 4 Star Winner Mortgages
- Your Mortgage Awards 2022 - Best Later Life Mortgage Lender (Winner)
- What Mortgage Awards 2022 - Best Guarantor/Assisted Mortgage (Winner)
Intermediary Fees
See our full application fees structure for intermediaries and clients here, including owner occupier, Buy to Let and expat applications across our range of products.
You'll also be able to see all our intermediary procuration fees, including
product switches and further advances, and mortgage club submissions, as well as how we pay these fees.
Frequently Asked Questions
Have a question regarding Family Building Society services, products, criteria or processes? We may be able to answer your query before you take your next steps with us.
Due Diligence
We understand there are times when you need to know just that little bit more about who we are and what we do. Here you'll find some useful pointers to help you find out more about us.
Networks & Packagers
We understand broker networks and their important role in supporting independent intermediaries with the product offering available to their clients.
And if you're a mortgage packager, we're also keen to work closely with you to develop a partnership
beneficial to you and your clients.