About & Fees

We are committed to delivering flexible criteria and innovative products that help you make the most of your clients' circumstances, helping families work together, across generations, to achieve some of their lifetime financial goals.

Help your clients move out before naked Tuesdays move in

More about us

Family Building Society is a trading name of National Counties Building Society. We are committed to the highest standards and service for our intermediaries and borrowers.

We are regulated by the Financial Conduct Authority and the Prudential Regulation Authority and are a member of the Building Societies Association.

We produce innovative products not available from other firms and we bring using a common sense approach to underwriting.

We've also been recognised with a variety of recent awards, such as

Moneyfacts Awards 2024 - Best Service from a Mortgage Provider (Commended)
Financial Reporter Brokers' Choice Awards 2024 - Best Later Life Lender (Winner)
What Mortgage Awards 2023 - Best Guarantor / Family Support Mortgage Lender (Winner)
FT Adviser Service Awards 2023 - 4 Star Winner Mortgages
Financial Reporter Brokers' Choice Awards 2023 - Best Later Life Lender (Finalist)
Financial Reporter Brokers' Choice Awards 2023 - Best Building Society / Mutual (Finalist)
Financial Adviser Service Awards 2022 - 4 Star Winner Mortgages
Your Mortgage Awards 2022 - Best Later Life Mortgage Lender (Winner)
What Mortgage Awards 2022 - Best Guarantor/Assisted Mortgage (Winner)
Personal Finance Awards 2022 - 2023 - Best First Time Buyer Mortgage Provider (Highly Commended)
What Mortgage Awards 2021 - Best Guarantor/Assisted Mortgage (Winner)
What Mortgage Awards 2021 - Best Offset Mortgage Lender ((Highly Commended)
Moneyfacts Awards 2021 - Best No Notice Account Provider (Winner)
Moneyfacts Awards 2021 - Best Building Society Savings Provider (Highly Commended)
Personal Finance Awards 2021 - Best First Time Buyer Mortgage Provider (Winner)
Personal Finance Awards 2020 - Best First Time Buyer Mortgage Provider (Winner)
Personal Finance Awards 2020 - Best Junior ISA (Highly Commended)
What Mortgage Awards 2020 - Best Guarantor/Assisted Mortgage Lender (Winner)
What Mortgage Awards 2020 - Best Offset Mortgage Lender (Highly Commended)
Moneyfacts Awards 2020 - Best No Notice Account Provider (Winner)
Moneyfacts Awards 2020 - Best Building Society Savings Provider (Highly Commended)

…and many more

Intermediary Fees

See our full application fees structure for intermediaries and clients here, including owner occupier, Buy to Let and expat applications across our range of products.

You'll also be able to see all our intermediary procuration fees, including product switches and further advances, and mortgage club submissions, as well as how we pay these fees.

Frequently Asked Questions

Have a question regarding Family Building Society services, products, criteria or processes? We may be able to answer your query before you take your next steps with us.

Due Diligence

We understand there are times when you need to know just that little bit more about who we are and what we do. Here you'll find some useful pointers to help you find out more about us.

Networks & Packagers

We understand broker networks and their important role in supporting independent intermediaries with the product offering available to their clients.

And if you're a mortgage packager, we're also keen to work closely with you to develop a partnership beneficial to you and your clients.