Privacy Policy & Cookies

How we use personal information

Family Building Society ("we" or "us") is committed to protecting your privacy and keeping your personal information secure in line with data protection law. As a general rule, we only collect personal information when you register with us, apply for products on behalf of your clients, make an enquiry or carry out transactions with us.

To read a copy of our full privacy notice please click here. 

The above policy sets out our policies and procedures in relation to the protection of your data. We may change this policy from time to time. Any changes will take effect once the revised policy is available on our website so we suggest you check it regularly.

What we do with your data

You can visit our website without telling us who you are or revealing any information about yourself. However, where personal information is supplied by you, we will not disclose information about you or your accounts to anyone, other than where we have your consent, or where we are compelled or allowed by law to do so. Your details will be stored and held by us on computer databases or otherwise solely for the purposes of:

  • providing you with the information or service(s) you have requested;
  • administering and managing your relationship with us and updating our records;
  • sending you information about our products and services, and those of selected third parties, where you have consented to this;
  • carrying out statistical and market analyses to enable us to review, develop and improve the products and services we offer.

We will not hold your personal information for any longer than is necessary for the above purposes. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 

Your legal rights

Under certain circumstances, you have rights under data protection law in relation to your personal data. For more information on your rights please click here.

Other websites

Links within this website to external websites are not covered by this policy. Please read the privacy policies of any other sites separately.

Email Security

If you use standard email to communicate with us, you should be aware that we cannot guarantee that your information remains confidential while in transit and we recommend that you keep the amount of confidential information you send to us via email to a minimum. For security we will not include any confidential information about you in any email we send to you.

If you have registered to make applications online using our Mortgage Hub we recommend that you always use the secure message service to contact us.

Alternatively, we can communicate with you via our Secure Messaging Portal, powered by Mimecast. The Mimecast system is designed to protect your data against unauthorised access, disclosure and loss. The Secure Messaging Portal within the Mimecast system offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you.

To access a secure message from us or to send a secure message to us using the Mimecast system, you'll need to log in to our dedicated Secure Messaging portal. The first time you use the secure message system to access a message from us, you'll receive a separate email containing your login information and then you'll be prompted to change your password at the first login (after this you can change your password whenever you wish).

You'll only be able to send us a message once we've initiated your portal login (which happens when we first send a message to you via the portal). So, if you haven't received any messages from us via the Secure Messaging portal but would like to use the portal to send a secure message to us, please just call us and we'll be happy to set you up.


Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies are small text files that are placed on your personal computer (PC) or mobile device by websites that you visit. The server then sends a cookie back to the originating website each time you subsequently visit it.

How we use cookies

We use cookies to:

  • collect anonymous information that will help us to understand visitors' browsing habits on our website;
  • compile statistical reports on website activity e.g. the number of visitors and the pages they visit;
  • temporarily store any information which you may enter in tools on our website;
  • improve your experience by showing you information that's relevant to you;
  • in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.

We do not make any attempt to find out, by means of the cookies, the identities of individuals visiting our website.

Cookie categories

Cookies can be either session cookies or persistent cookies.

Session cookies are temporary and are deleted as soon as you close your browser. Session cookies do not contain personally identifiable information.

Persistent cookies are stored on your PC or mobile device until they expire or you remove them. Persistent cookies can store your personal preferences for a website, removing the need to reapply preferences when a website is revisited. Persistent cookies can have long expiry dates upon which they are automatically deleted. Alternatively, users can delete cookies manually via their internet browser settings.

We use the following types of cookies in this website (based on the International Chamber of Commerce guide for cookie categories):

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting

Strictly necessary

Strictly necessary cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. We do not need to ask for your consent to use these cookies.


Performance cookies collect information about how you use our website, for instance, which pages you visit, and if you get error messages from web pages. These cookies don't collect any information that could identify you. All the information collected is aggregated, and therefore anonymous, and is only used to help us improve how our website works, understand what interests visitors to our website and measure how effective our advertising is.


Functionality cookies allow the website to remember choices you make, such as changes you have made to the text size, fonts and other parts of web pages that you can customise.


Targeting cookies are used to record your visit to our website, the pages you visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

See full details of all our cookies below.


You may set your cookie consent preferences using the cookie consent preference manager.

Managing/blocking cookies

You can block or delete cookies from this site in your browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the ico website.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you decide not to allow some or all of the cookies on our site, we cannot guarantee how our site will perform for you and certain parts of the site may not work.