Secure messaging

As the security of customers’ data is of paramount importance to us, we’ve chosen to provide brokers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast (a leading global provider of secure email cloud services), the Secure Messaging portal offers a safe and straightforward way for us to discuss sensitive customer or account information with you, securely send you electronic files, or securely receive electronic files from you.

You now have a variety of ways to communicate with us electronically. If you wish to exchange messages or files (of any file size) with the Society, you can use:

  • Standard email (if the messages or files do not contain sensitive customer specific details)
  • Secure Document Upload form (to send us files which contain sensitive customer details), or
  • Secure Messaging portal (to quickly and safely exchange messages and files with us which contain sensitive customer details)

We’ve introduced this additional secure channel for our brokers’ and customers’ peace of mind. Using the Secure Messaging portal makes the mortgage application process faster and more efficient, as it enables us to reduce postal communications and their associated costs and delays.

How does our Mimecast messaging work?

To read a secure message from us or to send a secure message to us using the Mimecast system, you’ll need to log in to our dedicated Secure Messaging portal. The first time you use the secure message system to access a message from us, you’ll receive a separate email containing your login information and then you’ll be prompted to change your password at the first login (after this you can change your password whenever you wish).

You’ll only be able to send us a message once we’ve initiated your portal login (which happens when we first send a message to you via the portal). So, if you haven’t received any messages from us via the Secure Messaging portal but would like to use the portal to send a secure message to us, please just call us and we’ll be happy to set you up.

All Mimecast email messages contain straightforward instructions (either within the email itself or as an attachment) on how to access messages or download/upload files.

Family Building Society is proud to have received Cyber Essentials Plus accreditation


 

Want to know more?

We hope this additional communication channel proves useful and reassuring for you, but if you have any concerns regarding the security or validity of communications via the Secure Messaging portal or simply want to know more, feel free to contact us.