Contact us

Do you have a question regarding our criteria, an application, our products, our borrowing processes, fees or more?

If so please contact our Mortgage Desk or your BDM, call our Mortgage Helpdesk on 01372 744155 or send us an email.

If you need to, you can also make a secure payment request or upload a document to us securely.

Find a BDM in your area

Support from our expert team

Business Development Managers

Our BDMs are on hand to offer advice and support and can help find solutions for your clients' needs. The contact details of all our BDMs are listed in our 'Find Your Local Business Development Manager' tool, so try using our postcode search to find your local BDM.

Business Development Representatives

Our BDMs are supported by a dedicated team of Business Development Representatives, who can help you with any case updates, illustration or DIP requests. You can contact them on:

Telephone: 03300 243407 / Email: BDR@familybsoc.co.uk


If there are no BDMs covering your area, please contact our dedicated Mortgage Desk on 01372 744155, or make an online enquiry and one of our team will reply by email.

Find Your Local

Business Development Manager

Your Local BDM:

Arif Kara

Arif was previously a mortgage adviser, and focuses on North and West London. Contact Arif for help with your clients' mortgages.
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Your Local BDM:

Michelle Parry-Bunter

Michelle has worked for the Society for over a decade and focuses on the South Coast. Contact Michelle for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan was previously a mortgage and protection adviser, and focuses on Essex and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Charlotte Grimshaw

Charlotte has a background working with intermediaries within the Building Society sector and focuses around the West M25 area. Contact Charlotte for help with your clients' mortgages.
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Your Local BDM:

Darren Deacon

Darren has over 28 years' Financial Services experience and focuses on both the East & West Midlands. Contact Darren for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire & North East. Contact Paul for help with your clients' mortgages.
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We do not currently have a BDM covering your area. Please contact our Mortgage Helpdesk:

Opening hours: Mon - Fri: 8am - 5.30pm, Sat: 9am - noon

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Edit my local BDM

Our mortgage helpdesk

If you have any questions that you're unable to find answers to on our website, or if you'd like to discuss your client's mortgage requirements, please contact our dedicated Mortgage Desk, or make an online enquiry and one of our team will reply by email.

Mortgage helpdesk details

Email: mortgage.desk@familybsoc.co.uk
Tel: 01372 744155
Fax: 01372 745607
Opening hours: Mon - Fri: 8am - 5.30pm, Sat: 9am - noon
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

If you'd like to receive regular updates from us on our products and services including new product launches, please register for our email updates.

Secure messaging

As the security of customers’ data is of paramount importance to us, we’ve chosen to provide you with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging portal offers a safe and straightforward way for us to discuss customer or account specific information with you, securely send you electronic files, or securely receive electronic files from you (as an additional option to our Secure Document Upload form).