Contact us

Do you have a question regarding our criteria, an application, our products, our borrowing processes, fees or more?

If so please contact our Mortgage Desk or your BDM, call our Mortgage Helpdesk on 01372 744155 or send us an email.

Find a BDM in your area

Latest news and product updates

  • Important Changes to Mortgage Products

    29 October 2024
    On Wednesday 30 October at 5pm, we’ll be making changes to our mortgage product range where we will be withdrawing our BTL UK Landlord 5 Year Fixed Rate product (XF0899), without replacement.
    Read more

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Products

Support from our expert team

Business Development Managers

Our BDMs are on hand to offer advice and support and can help find solutions for your clients' needs. The contact details of all our BDMs are listed in our 'Find Your Local Business Development Manager' tool, so try using our postcode search to find your local BDM.

Business Development Representatives

Our BDMs are supported by a dedicated team of Business Development Representatives, who can help you with any case updates, illustration or DIP requests. You can contact them on:

Telephone: 03300 243407 / Email: BDR@familybsoc.co.uk


If there are no BDMs covering your area, please contact our dedicated Mortgage Desk on 01372 744155, or make an online enquiry and one of our team will reply by email.

Find Your Local

Business Development Manager

Your Local BDM:

Amar Mashru

Amar focuses on the Central London area. Contact Amar for help with your clients' mortgages.
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Your Local BDM:

Arif Kara

Arif was previously a mortgage adviser, and focuses on North and West London. Contact Arif for help with your clients' mortgages.
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Your Local BDM:

Darren Deacon

Darren has over 28 years' Financial Services experience and focuses on both the East and West Midlands as well as the Southwest. Contact Darren for help with your clients' mortgages.
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Your Local BDM:

Grace Bennett

Grace focuses around the West M25 area. Contact Grace for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan, previously a mortgage broker, focuses on Cambridgeshire, East Sussex, Essex, Suffolk, Hertfordshire, Bedfordshire, Lincolnshire, Norfolk and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Neil Cadwallader

Neil has over 19 years experience in Financial Services from pensions and investments to mortgages. Neil focuses around South Wales and the West of England area. Contact Neil for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire and the North East. Contact Paul for help with your clients' mortgages.
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Your Local BDM:

Sam Morrison

Working out of our head office, as our phone-based BDM in Epsom, Sam has a wealth of knowledge regarding our processes and criteria and covers a variety of postcodes across the UK.
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Your Local BDM:

Stuart Heavens

Stuart focuses on the South Coast area. Contact Stuart for help with your clients' mortgages.
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We do not currently have a BDM covering your area. Please contact our Mortgage Helpdesk:

Opening hours: Monday - Friday: 9am - 5.30pm. Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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Our mortgage helpdesk

If you have any questions that you're unable to find answers to on our website, or if you'd like to discuss your client's mortgage requirements, please contact our dedicated Mortgage Desk, or make an online enquiry and one of our team will reply by email.

Mortgage helpdesk details

Email: mortgage.desk@familybsoc.co.uk
Tel: 01372 744155
Fax: 01372 745607
Opening hours: Monday - Friday: 9am - 5.30pm. Saturday: closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

If you'd like to receive regular updates from us on our products and services including new product launches, please register for our email updates.

Secure messaging

As the security of customers’ data is of paramount importance to us, we’ve chosen to provide you with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging portal offers a safe and straightforward way for us to discuss customer or account specific information with you, securely send you electronic files, or securely receive electronic files from you (as an additional option to our Secure Document Upload form).