Our new Mortgage Hub is now live

27 Jul 2026

We’re pleased to announce our brand-new Mortgage Hub is now live, a user-friendly platform for submitting and managing your client applications, illustrations and DIPs.

 Designed to help you manage your cases more efficiently, key benefits include:

  • Streamlined DIP to completion journey, creating a faster and smoother experience
  • Real-time visibility of how your case is progressing
  • Instant DIP certificates and the ability to copy information for multiple DIPs
  • Illustration requests available
  • Document upload facility for easier administrative tasks
  • Secure messaging allowing you to get in touch with us directly about your case
  • User-friendly design.

Registration

You will need to register a new account to use the new Mortgage Hub.

Registration is simple, we’ll just need a few details from you:

  • Your individual FCA number
  • Your National Insurance number
  • Firm Correspondence address
  • Firm FCA number.

Previous registrations on the old mortgage portal will not allow access to the new Mortgage Hub.

 Important! Managing existing cases on our old mortgage portal

  • You will no longer be able to submit new applications through the old mortgage portal
  • The old mortgage portal will remain open until 25 September to allow you to view and download information on previously submitted cases
  • Please bear in mind existing cases will not be viewable in the new Mortgage Hub so you must download any case information and documents from the old mortgage portal before 25 September.

Any questions?

We have a wide range of Frequently Asked Questions which you may find helpful.

Our team of BDMs and Mortgage Desk are available to answer any queries you may have.

New Mortgage Hub launch

Affordability Calculator

Find out how much your residential client may be able to borrow. To see affordability for a Buy to Let client, use our Buy to Let calculator

Find Your Local

Business Development Manager

Your Local BDM:

Kirsty Dancer

Kirsty has vast experience with both simple and complex lending solutions. If you're in the East or West Midlands, please contact Kirsty for help with your clients' mortgages.
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Your Local BDM:

Sam Byrne

Sam focuses around the Northern and Western Home Counties. Contact Sam for help with your clients' mortgages.
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Your Local BDM:

Sam Morrison

Working out of our head office, as our phone-based BDM in Epsom, Sam has a wealth of knowledge regarding our processes and criteria and covers a variety of postcodes across the UK.
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Your Local BDM:

Neil Cadwallader

Neil has over 19 years experience in Financial Services. Neil focuses around South Wales and the West of England area. Contact Neil for help with your clients' mortgages.
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Your Local BDM:

Stuart Heavens

Stuart focuses on the South Coast area. Contact Stuart for help with your clients' mortgages.
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Your Local BDM:

Arif Kara

Arif was previously a mortgage adviser, and focuses on North and West London. Contact Arif for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan, previously a mortgage broker, focuses on Cambridgeshire, East Sussex, Essex, Suffolk, Hertfordshire, Bedfordshire, Lincolnshire, Norfolk and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire and the North East. Contact Paul for help with your clients' mortgages.
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A new BDM will be covering your area soon. In the meantime, our experienced business support team are on hand to support you with any applications, case updates or any queries you may have.

Opening hours: Monday - Friday: 9am - 5.30pm. Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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