Help us to help you

19 May 2022

NEW! We've released a new Owner Occupier DIP & Illustration form to help capture all the information we need from you. You can also complete your DIP & Illustration request all in one go. Responses are emailed back to you within two business working days and are valid for the following 14 days.


We know applications aren't always straightforward. That's why you come to us. But no matter how complicated they are, we still want to get your applications through as quickly as possible. 

How can you help us to help you?  
  • Provide some background about the applicants and their transaction so we can understand the situation. Let us know if there are any issues so we have all the information we need at the earliest stage.
  • When submitting applications, take your time to provide full and accurate disclosures of the applicant's situation. It may take longer in the short term but it means your application won't be delayed with us waiting to clarify something. 
  • Check bank statements before submitting them to ensure any forgotten credit is picked up before obtaining a DIP.
  • Ensure you fully understand the applicant’s situation before obtaining a DIP or submitting an application.
  • Ensure the appropriate documentation is provided to stop cases being delayed.
We have handy checklists for minimum requirements, as well as useful hints and tips which you can view and download here:

If information is missed or is submitted incorrectly it can delay cases or even result in them being rejected which none of us want! 
 

If you're not sure about something just give us a call. Our BDMs are always happy to discuss complicated cases prior to submission and can clarify any details before you submit your application.

You can contact your local BDM or our mortgage desk, or visit our website for more information on our mortgage products.

Affordability Calculator

Find out how much your residential client may be able to borrow. To see affordability for a Buy to Let client, use our Buy to Let calculator

Find Your Local

Business Development Manager

Your Local BDM:

Arif Kara

Arif was previously a mortgage adviser, and focuses on North and West London. Contact Arif for help with your clients' mortgages.
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Your Local BDM:

Michelle Parry-Bunter

Michelle has worked for the Society for over a decade and focuses on the South Coast. Contact Michelle for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan, previously a mortgage broker, focuses on Cambridgeshire, East Sussex, Essex, Suffolk, Hertfordshire, Bedfordshire, Lincolnshire, Norfolk and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Grace Bennett

Grace focuses around the West M25 area. Contact Grace for help with your clients' mortgages.
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Your Local BDM:

Darren Deacon

Darren has over 28 years' Financial Services experience and focuses on both the East & West Midlands as well as the Southwest. Contact Darren for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire & North East. Contact Paul for help with your clients' mortgages.
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We do not currently have a BDM covering your area. Please contact our Mortgage Helpdesk:

Opening hours: Mon - Fri: 8am - 5.30pm, Sat: 9am - noon

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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