What’s your opinion on current lender service levels?

1 Sep 2020
We'd like to understand how Covid-19 has impacted the service you've received from lenders in the market.

We really value your feedback, so please spare a few minutes to complete our short survey.

Each completed survey will be entered into a free prize draw for a chance to win £250*. You must complete the survey by 5pm on 17 September.

We have a team of BDMs ready, willing and able to answer any of your queries and guide you through the application process. If you don't have a BDM in your area, you can contact our dedicated Mortgage Desk.

* Prize draw terms and conditions
1. The prize draw closes at 5pm,17 September 2020.
2. UK residents only.
3. Only one entry per person.
4. Employees of Family Building Society and their families are ineligible to participate.
5. The prize is £250 which can be paid by cheque or by transfer to your bank account.
6. The winner will be drawn randomly using a secure computer based program under independent supervision. The judge will oversee the draw and the judge’s decision is final.
7. All completed surveys will be entered into a prize draw which will take place on 18 September.
8. The winner will be notified via email on 18 September 2020. 

Affordability Calculator

Find out how much your residential client may be able to borrow. To see affordability for a Buy to Let client, use our Buy to Let calculator

Find Your Local

Business Development Manager

Your Local BDM:

Arif Kara

Arif was previously a mortgage adviser, and focuses on North and West London. Contact Arif for help with your clients' mortgages.
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Your Local BDM:

Michelle Parry-Bunter

Michelle has worked for the Society for over a decade and focuses on the South Coast. Contact Michelle for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan, previously a mortgage broker, focuses on Cambridgeshire, East Sussex, Essex, Suffolk, Hertfordshire, Bedfordshire, Lincolnshire, Norfolk and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Grace Bennett

Grace focuses around the West M25 area. Contact Grace for help with your clients' mortgages.
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Your Local BDM:

Darren Deacon

Darren has over 28 years' Financial Services experience and focuses on both the East & West Midlands as well as the Southwest. Contact Darren for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire & North East. Contact Paul for help with your clients' mortgages.
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We do not currently have a BDM covering your area. Please contact our Mortgage Helpdesk:

Opening hours: Mon - Fri: 8am - 5.30pm, Sat: 9am - noon

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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