What do you think of our service?

2 Dec 2019
Have you completed a case with us recently?  If so, how would you rate our service?

We really value your feedback, so please spare a few minutes to complete our Broker Survey in conjunction with Smart Money People.
 
Each completed survey will be entered into a free prize draw for a chance to win £150*.  

Smart Money People is the UK’s number one review and insight platform for financial services. Your feedback can help us enhance our intermediary proposition and shape how we do business with you in the future.

* Prize draw terms and conditions
1. The prize draw closes at 5pm, 16 December 2019.
2. UK residents only.
3. Only one entry per person.
4. Employees of Family Building Society and their families are ineligible to participate.
5. The prize is £150 which can be paid by cheque or by transfer to your bank account.
6. The winner will be drawn randomly using a secure computer based program under independent supervision. The judge will oversee the draw and the judge’s decision is final.
7. All completed surveys will be entered into a prize draw which will take place on 17 December 2019.
8. The winner will be notified via email on 17 December 2019. 

Affordability Calculator

Find out how much your residential client may be able to borrow. To see affordability for a Buy to Let client, use our Buy to Let calculator

Find Your Local

Business Development Manager

Your Local BDM:

Arif Kara

Arif was previously a mortgage adviser, and focuses on North and West London. Contact Arif for help with your clients' mortgages.
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Your Local BDM:

Michelle Parry-Bunter

Michelle has worked for the Society for over a decade and focuses on the South Coast. Contact Michelle for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan was previously a mortgage and protection adviser, and focuses on Essex and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Charlotte Grimshaw

Charlotte has a background working with intermediaries within the Building Society sector and focuses around the West M25 area. Contact Charlotte for help with your clients' mortgages.
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Your Local BDM:

Darren Deacon

Darren has over 28 years' Financial Services experience and focuses on both the East & West Midlands. Contact Darren for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire & North East. Contact Paul for help with your clients' mortgages.
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We do not currently have a BDM covering your area. Please contact our Mortgage Helpdesk:

Opening hours: Mon - Fri: 8am - 5.30pm, Sat: 9am - noon

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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