We're implementing the new ESIS illustration

5 Nov 2018
From 5 November we will switch from issuing a Key Facts Illustration (KFI) to a European Standardised Information Sheet (ESIS) for all regulated mortgages.

As a reminder, an ESIS will contain more detail about the mortgage and the terms on offer. This includes new sections such as ‘Lender details’, ‘Complaints’ and ‘Other rights of the borrower’.

Please be aware, from 5 November all of our Owner Occupier application forms will state ‘illustration’ rather than ‘Key Facts Illustration’.

How will this affect current pipeline applications?
All mortgage applications received before 5 November will be issued with a KFI+ style enquiry illustration. From 5 November, an ESIS style enquiry illustration will be issued.   
How will this affect current pipeline applications?

Please let your clients know the new ESIS style Offer illustration differs in appearance and layout from the existing KFI+ style illustrations.

If you have any questions or have a case you would like to discuss, please contact your local Business Development Manager or our Mortgage Desk.


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Find Your Local

Business Development Manager

Your Local BDM:

Michelle Parry-Bunter

Michelle has worked for the Society for over a decade and focuses on the South Coast. Contact Michelle for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan was previously a mortgage and protection adviser, and focuses on Essex and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Charlotte Grimshaw

Charlotte has a background working with intermediaries within the Building Society sector and focuses around the West M25 area. Contact Charlotte for help with your clients' mortgages.
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Your Local BDM:

Darren Deacon

Darren has over 28 years' Financial Services experience and focuses on both the East & West Midlands. Contact Darren for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire & North East. Contact Paul for help with your clients' mortgages.
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We do not currently have a BDM covering your area. Please contact our Mortgage Helpdesk:

Opening hours: Mon - Fri: 8am - 5.30pm, Sat: 9am - noon

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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