UK address for Expat Buy to Let applications

If you have a Buy to Letapplication from an Expat client, please be aware that from 1 February 2021 we must have a UK correspondence address. This is the address where we will send any information relating to their mortgage and where we can send notices to whilst they are resident abroad. This can be a family member or a solicitor, for example.

Unfortunately, without that UK correspondence address we will not be able to progress the application and this could lead to delays for your client. Our application forms and other relevant material will be updated and available on our website from 1 February 2021.

Thank you!

I’d like to offer a heartfelt thanks to the many of you who recently completed the Smart Money People Lender Benchmark. This is a really important piece of research as it tells us what you think about Family Building Society and what we need to do to help you keep the applications coming in.

This is what you told us:

• Right from the beginning of the pandemic our hardworking BDMs have always been available to personally help with queries and applications
• You like our personal and ‘common sense’ approach to underwriting
• A significant proportion of feedback came from those who have placed cases with us during the lockdown/pandemic. That helps us know that that we have maintained our service standards, dare we say it, better than many others?
• Just five of the 44 lenders in the main Mortgage Lender Benchmark had a better net promoter score than us. That’s good, but we want to improve it further!

Moneyfacts Awards

The prestigious Moneyfacts Intermediary Survey is now open. This allows you to nominate your favourite mortgage lender and we’d be really pleased if you could share your experience of us during the most challenging year that I can remember in financial services.

You can submit a testimonial using this link.

The survey closes on Friday 12 February 2021 and each entry has a chance to win a £150 Amazon voucher.