Have you completed a case with us recently? If so, how would you rate us?

11 Jun 2020

We really value your feedback, so please spare a few minutes to complete our Broker Survey in conjunction with Smart Money People.

Each completed survey will be entered into a free prize draw for a chance to win £250*, but remember, you must complete the survey by 5pm on 26 June.  

Your feedback can help us enhance our intermediary proposition and shape how we do business with you in the future. Smart Money People is the UK’s number one review and insight platform for financial services.

The last few months have undoubtedly been challenging for many of you, but we’re doing everything we can to keep cases progressing and we’re always happy to help with any queries you have. If you have any questions or have a case you would like to discuss, please contact your local Business Development Manager or our Mortgage Desk.


* Prize draw terms and conditions
1. The prize draw closes at 5pm, 26 June 2020.
2. UK residents only.
3. Only one entry per person.
4. Employees of Family Building Society and their families are ineligible to participate.
5. The prize is £250 which can be paid by cheque or by transfer to your bank account.
6. The winner will be drawn randomly using a secure computer based program under independent supervision. The judge will oversee the draw and the judge’s decision is final.
7. All completed surveys will be entered into a prize draw which will take place on 29 June 2020.
8. The winner will be notified via email on 29 June 2020. 

Affordability Calculator

Find out how much your residential client may be able to borrow. To see affordability for a Buy to Let client, use our Buy to Let calculator

Find Your Local

Business Development Manager

Your Local BDM:

Sam Morrison

Working out of our head office, as our phone-based BDM in Epsom, Sam has a wealth of knowledge regarding our processes and criteria and covers a variety of postcodes across the UK.
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Your Local BDM:

Neil Cadwallader

Neil has over 19 years experience in Financial Services from pensions and investments to mortgages. Neil focuses around South Wales and the West of England area. Contact Neil for help with your clients' mortgages.
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Your Local BDM:

Stuart Heavens

Stuart focuses on the South Coast area. Contact Stuart for help with your clients' mortgages.
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Your Local BDM:

Amar Mashru

Amar focuses on the Central London area. Contact Amar for help with your clients' mortgages.
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Your Local BDM:

Arif Kara

Arif was previously a mortgage adviser, and focuses on North and West London. Contact Arif for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan, previously a mortgage broker, focuses on Cambridgeshire, East Sussex, Essex, Suffolk, Hertfordshire, Bedfordshire, Lincolnshire, Norfolk and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Grace Bennett

Grace focuses around the West M25 area. Contact Grace for help with your clients' mortgages.
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Your Local BDM:

Darren Deacon

Darren has over 28 years' Financial Services experience and focuses on both the East and West Midlands as well as the Southwest. Contact Darren for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire and the North East. Contact Paul for help with your clients' mortgages.
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We do not currently have a BDM covering your area. Please contact our Mortgage Helpdesk:

Opening hours: Monday - Friday: 9am - 5.30pm. Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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