In light of the current situation with COVID-19, we would like to reassure you that we’re taking the appropriate measures to provide continued support and assistance to you and your clients during this difficult period.

However, this ongoing situation means we are currently unable to conduct valuations in the normal way. This means we will be temporarily limiting new business to a maximum of 60% LTV and have withdrawn all products above this limit.

Working hard to support you and your clients

• Our BDMs are available by phone or email to answer any queries you may have. Find their contact details here.
• Ifyou don't have a BDM in your area, our dedicated Mortgage Desk are available to answer your queries. Their contact details can be found here.
• Our Loans Underwriting and Legal Services teams are working hard to maintain an acceptable level of service to you, but may take a little longer to respond to your queries.
• New or ongoing case? Please continue to submit and review your cases through our Mortgage Hub.
• If any of your clients are concerned about their ability to pay their mortgage with us and want to talk about the help and options available, they can use our online form.

Revised telephone answering times – we are only able to accept head office telephone calls between 10am and 2pm between Monday and Friday. Our teams are dealing with calls as quickly as they can and we promise to respond as soon as we are able to. Our BDMs are available as normal.

If you have any questions or concerns please do contact us.

We thank you for your patience and understanding at this difficult time, and we appreciate your support.