It's now quite common for young people, and particularly first time buyers, to receive a contribution from parents or other family members to help with a property purchase. The Bank of Mum and Dad is now one of the UK's biggest mortgage lenders but how does it really work?


As the Bank of Mum and Dad continues to play a pivotal role in helping first time buyers, it's essential that families know the rules for both their own financial protection and peace of mind.

We carried out some research with our members, in conjunction with the London School of Economics, to look at how families approach parental help when buying a property, and their experiences during this process. We have created these guides so that they can help families through every stage of the lending journey.

Preparation and planning

Our guides, which you can share with your clients, can help families best approach the often difficult conversation of financial assistance with their loved ones. 

How to run the Bank of Mum and Dad


So how does the Bank of Mum and Dad really work?
Our guide outlines important issues that parents and children need to consider for their own financial protection and peace of mind.

Download our guide


Bank of Mum and Dad
- A Conversation Guide


For both parents and children, this guide highlights important questions and topics that should be considered when discussing financial support.

Download our guide

For more information on how the Bank of Mum and Dad really works please speak to your local BDM or our Mortgage Desk or visit our dedicated consumer webpage.


Let us know how we’re doing for a chance to win £250 in the New Year!

23 Nov 2021

We'd love to hear from you. If you have a few minutes spare, please complete our Broker Survey in conjunction with Smart Money People.

Each completed survey will be entered into a free prize draw for a chance to win £250*.

You'll have until 5pm on 30 December to complete the survey and enter the prize draw.

Your feedback is important as it can help us improve our intermediary proposition and shape how we do business with you in the future. Smart Money People is the UK’s number one review and insight platform for financial services. 

If you have any questions or have a case you would like to discuss, please contact your local Business Development Manager or our Mortgage Desk.

* Prize draw terms and conditions

1. The prize draw closes at 5pm, 30 December 2021

2. UK residents only

3. Only one entry per person

4. Employees of Family Building Society and their families are ineligible to participate

5. The prize is £250 which can be paid by transfer to your bank account or by cheque

6. The winner will be drawn randomly using a secure computer based program under independent supervision. The judge will oversee the draw and the judge’s decision is final

7. All completed surveys will be entered into a prize draw which will take place on 5 January 2022

8. The winner will be notified by email on 6 January 2022

9. The winners name and county will be made available on request following the draw date by emailing If you win and would like to withhold your name, please email us at the same address once you have entered the competition. 

Find Your Local

Business Development Manager

Your Local BDM:

Arif Kara

Arif was previously a mortgage adviser, and focuses on North and West London. Contact Arif for help with your clients' mortgages.
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Your Local BDM:

Michelle Parry-Bunter

Michelle has worked for the Society for over a decade and focuses on the South Coast. Contact Michelle for help with your clients' mortgages.
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Your Local BDM:

Nathan Waller

Nathan, previously a mortgage broker, focuses on Cambridgeshire, East Sussex, Essex, Suffolk, Hertfordshire, Bedfordshire, Lincolnshire, Norfolk and Kent. Contact Nathan for help with your clients' mortgages.
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Your Local BDM:

Grace Bennett

Grace focuses around the West M25 area. Contact Grace for help with your clients' mortgages.
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Your Local BDM:

Darren Deacon

Darren has over 28 years' Financial Services experience and focuses on both the East & West Midlands as well as the Southwest. Contact Darren for help with your clients' mortgages.
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Your Local BDM:

Paul Roberts

Paul has over 30 years' experience and focuses on the North (inc. M62 corridor), Yorkshire & North East. Contact Paul for help with your clients' mortgages.
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We do not currently have a BDM covering your area. Please contact our Mortgage Helpdesk:

Opening hours: Mon - Fri: 8am - 5.30pm, Sat: 9am - noon

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

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