If you have any questions that you're unable to find answers to on this website, or if you'd like to discuss your client's mortgage requirements, please contact our dedicated Mortgage Desk. Alternatively, you can speak with the key contact in your area, or complete our contact form and one of our team will reply by email.

Mortgage Desk

Our opening hours are                               Our contact details are:
Mon - Fri: 8am - 5.30pm                              E: 
Sat: 9am - noon                                           T: 01372 744155    
                                                                      F: 01372 745607  

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

If you'd like to receive regular updates from us on our products and services including new product launches, please register for our email updates.

Should you wish to securely send documents to a particular team within our Society, please complete the short Secure Document Upload form

Secure messaging

As the security of customers’ data is of paramount importance to us, we’ve chosen to provide brokers with an additional, secure method of communication via our Secure Messaging portal. Powered by Mimecast, the Secure Messaging portal offers a safe and straightforward way for us to discuss customer or account specific information with you, securely send you electronic files, or securely receive electronic files from you (as an additional option to our Secure Document Upload form). For more information, click here.

Key Contacts

The contact details of our Business Development Managers are listed below, in North to South order. If you would like to speak to a Business Development Manager and there’s not one listed for your area, please contact our Mortgage Desk on 01372 744155 or


Paul Roberts

Business Development Manager
With over 26 years' experience, Paul focuses on brokers in the North of England (notably the M62 corridor), Yorkshire and North East.
Postcodes covered: LS / HX / HD / BD / WF / OL / M / YO / SK / BB / BL / PR / WN / HG / NE / TS / S / HU / FY / WA / CH        
M: 07507 306555

Darren Deacon

Business Development Manager
With over 27 years' experience in financial services, Darren focuses on brokers in both the East and West Midlands.
Postcodes covered: WS / LE / B / CV / NG / DE / NN / WV / MK / LN / DY / GL / LU
M: 07572 417978

Charlotte Grimshaw

Business Development Manager
Charlotte comes from an intermediary background within the Building Society sector and is responsible for brokers around the West M25.
Postcodes covered: AL / HP / SL / RG / OX / WD / SG / PE / GU
M: 07818 561910
E: charlotte.grimshaw             

Nathan Waller

Business Development Manager
Nathan was previously a mortgage and protection adviser and looks after brokers in Essex and Kent.
Postcodes covered: CM / CO / DA / ME / SS / RM / TN / CB / CT
M: 07387 040895            

Michelle Parry-Bunter BDM

Michelle Parry-Bunter

Business Development Manager
Michelle has worked for the Society for over a decade and focuses on the South Coast.
Postcodes covered: PO / BH / SO / RH / BN / SP / DT / GY
M: 07387 040886


If you have an enquiry, please complete this form and you will receive an emailed response normally within one business day.

Intermediary Enquiry Form
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